1、We send the shoes and the charms seperately in one package,you need a DIY(do it yourself) work before wearing. But don't worry,it is easy.
2、Our size is manufactore's size,please choose according to 'shoe size' and 'foot length' in the size chart,if your foot is wide or fat,add about 0.5cm to your foot length,and choose larger size.
Foot length in the chart means the biggest suitable foot length,so if your foot length is between two sizes,choose the bigger one.
For example,my foot length is 235mm,I will choose size 36-37,but if my foot is wide or thick,I will add 5mm to my foot length(240mm),and choose size 38-39.
Please allow error about ± 5MM in measurement.
Size 42-43(foot 265mm) means size showed on the sole is 42-43,the biggest suitable foot length is 265mm.
Size charts for different countries are collected in the website,they are just for reference,we cannot guarantee that they are right,you still need to judge it yourself.
If you don't know how to do it,please connect us for help.
3、Due to different monitor setting and lighting,pictures may have some color difference from the real item.But we guarantee the style is the same as the pictures show.
4、We will check every shoe carefully before shipping.But shoes are industrial, not art.Fine lines,small stains,slight color difference and microgel odor are inevitable.Please kindly understand.
5、Please contact us as soon as possible if you are not satisfied with our item,we will answer in 12 hours and offer best service untill you are satisfied.Please don't leave us negative feedbacks or open dispute without communication.
6、If you are satisfied with our items,please don't forget to leave us 5 stars as encouragements.
Thanks for your understanding and cooperation.Wish you have a happy shopping.